{
  "name": "Ticket Triage Diagnostic - Free",
  "nodes": [
    {
      "parameters": {},
      "id": "manual-trigger",
      "name": "Run Diagnostic",
      "type": "n8n-nodes-base.manualTrigger",
      "typeVersion": 1,
      "position": [240, 300]
    },
    {
      "parameters": {
        "assignments": {
          "assignments": [
            {"id":"sample-subject","name":"subject","type":"string","value":"Production login fails for every user"},
            {"id":"sample-body","name":"body","type":"string","value":"All agents receive a 500 error after sign-in. This blocks the support team."},
            {"id":"sample-requester","name":"requester","type":"string","value":"sample@example.com"}
          ]
        },
        "options": {}
      },
      "id": "sample-ticket",
      "name": "Sample Ticket",
      "type": "n8n-nodes-base.set",
      "typeVersion": 3.4,
      "position": [460, 300]
    },
    {
      "parameters": {
        "jsCode": "const subject = String($json.subject || '').trim();\nconst body = String($json.body || '').trim();\nconst text = (subject + ' ' + body).toLowerCase();\nconst urgent = /(outage|security|breach|data loss|every user|all users)/.test(text);\nconst blocked = /(blocked|cannot|can't|fails|error|down)/.test(text);\nconst hasOwner = /@/.test(String($json.requester || ''));\nconst issues = [];\nif (!subject) issues.push('missing subject');\nif (!body) issues.push('missing body');\nif (!hasOwner) issues.push('requester is not an email-shaped identifier');\nreturn [{json:{\n  diagnostic_version:'0.1.0',\n  input_complete:issues.length===0,\n  issues,\n  suggested_priority:urgent?'urgent':(blocked?'high':'medium'),\n  matched_signals:{urgent,blocked},\n  next_step:'Replace the sample node with your intake, then compare these deterministic signals with your current routing rules.'\n}}];"
      },
      "id": "diagnose-routing",
      "name": "Diagnose Routing Inputs",
      "type": "n8n-nodes-base.code",
      "typeVersion": 2,
      "position": [700, 300]
    }
  ],
  "connections": {
    "Run Diagnostic": {"main":[[{"node":"Sample Ticket","type":"main","index":0}]]},
    "Sample Ticket": {"main":[[{"node":"Diagnose Routing Inputs","type":"main","index":0}]]}
  },
  "pinData": {},
  "settings": {"executionOrder":"v1"},
  "active": false,
  "versionId": "e69a9f3c-0b88-4fc2-86b2-902167a0f516",
  "meta": {"templateCredsSetupCompleted": true},
  "tags": []
}